Draft for review. This wording is not final until Frank approves it for launch. Version 2026-07-20-draft.
How to reach support
Email frank@craftedsystems.io (the launch support address will be confirmed on this page before launch) with your account email and what you were trying to do. For community conduct issues, use the in-app report button. it routes to moderation with context.
Response expectations
Billing and access problems: first response within 1 business day. General questions: within 2 business days. During a live Sprint cohort, the weekly working session is the fastest place to get implementation help.
What support does not cover
One-on-one consulting outside the program's stated inclusions, custom software work, and legal/tax/accounting advice. There is no unlimited direct-message access to Frank.